Remember the other day when I was ranting and raving about the hideousness of my new light fixture from Overstock? Well, guess who got an e-mail from Overstock's Customer Relations Department.....that would me be and my mortified self, thank you very much! At first I was embarrassed about what I had said, then I was flabbergasted that they had found my piddly little blog, and then my failing faith in customer service was restored! Not only did they apologize for the misrepresentation of the item, they actually enjoyed reading about my experience, and complimented my blog! Ummmm...hello? And on top of that they compensated me with a free year membership to Club O. I am astounded with the customer service I received and I will recommend Overstock to everyone I know. They are obviously a wonderful company who really care about customer satisfaction. That does not happen everyday. Unfortunately, good customer service seems to have become a privilege rather than a right in most cases....but not with Overstock. They have exceeded my expectations and I will continue to be a faithful shopper with them! And for your reading pleasure, here is our conversation, ENJOY ........
I am writing to you on behalf of the Executive Offices of Overstock.com concerning the blog about the sconce you recently purchased. I enjoyed reading about your experience.
I am delighted to hear that you will continue to shop with us, even though the sconces gave you the “heebies.” As a token of our appreciation, I have added a free one-year membership in our Club O. Club O entitles you to 5% off everything you buy and free shipping on each order.
Please let me know if there is anything I can ever assist you with and I’ll be happy to help. Thank you again for your enjoyable blog and continued patronage.
Executive Customer Relations
Thank you so much for theClub O membership...that is awesome. I really do LOVE shopping with overstock. However, I am mortified that you read my post on the light fixture. It was the truth, but I am a bit embarrased now! Whew...I'm so relieved I added that last paragraph stating how much I loved the "O", regardless of this one experience. Thanks for understanding and for your generosity.
The more I think about this, I have one question...is this a joke???
This is definitely not a joke. Please don’t be embarrassed. It’s us that should be embarrassed that you got something other than what we stated on the website.
I subscribe to Google Alerts for Overstock.com and your blog came up. I appreciate your honesty. The Club O is my way of making things up to you and to show you we appreciate your business.
Please feel free to contact me for anything.